Privacy Policy

This Privacy Policy applies to information collected through:

• The Prime Agent Systems website.
• The Prime Agent Systems website chat.
• Email and telephone communications.
• SMS and mobile messaging.
• Consultation and appointment requests.
• Customer-support communications.
• Services provided by Prime Agent Systems.

This Privacy Policy does not apply to independently operated websites or services that Prime Agent Systems does not control.

Depending on how you interact with Prime Agent Systems, we may collect:

• Your name.
• Your email address.
• Your telephone or mobile number.
• Your business name and business contact information.
• Information voluntarily entered into the website chat.
• Questions, inquiries, messages, and support requests.
• Consultation and appointment information.
• Information regarding services you request or discuss with us.
• SMS consent records.
• The date, time, source, and method through which SMS consent was provided.
• Records of marketing and non-marketing consent.
• SMS opt-in and opt-out records.
• Message history and records of STOP or HELP requests.
• Browser, device, and operating-system information.
• IP address.
• Referring page and pages visited.
• General website activity.
• Approximate location derived from technical information.
• Cookie and analytics information.
• Payment and transaction information when required for a purchased service.

Payment information may be processed by an independent payment processor instead of being stored directly by Prime Agent Systems.

We do not intentionally request medical information, biometric information, Social Insurance Numbers, banking passwords, or government identification numbers through the public website chat.

We may collect information:

• Directly from you when you contact us.
• Through the Prime Agent Systems website chat.
• When you request information about our services.
• When you schedule or attend a consultation.
• When you communicate with us by email, telephone, or SMS.
• When you purchase or use a service.
• Automatically through cookies, analytics, security tools, and similar technologies.
• Through service providers acting on behalf of Prime Agent Systems.

Prime Agent Systems may use personal information to:

• Respond to website and chat inquiries.
• Provide requested information.
• Schedule and manage consultations.
• Coordinate appointments.
• Send appointment confirmations and reminders.
• Follow up regarding an inquiry or requested service.
• Provide customer support.
• Deliver and administer services.
• Send service-related notices and updates.
• Send promotional messages when separate promotional consent has been provided.
• Maintain records of SMS consent and communication preferences.
• Process and respect STOP, unsubscribe, and other opt-out requests.
• Operate, maintain, protect, and improve the website.
• Diagnose technical issues.
• Prevent fraud, abuse, unauthorized access, or unlawful activity.
• Process payments and maintain business records.
• Fulfil contractual responsibilities.
• Comply with applicable legal, regulatory, carrier, messaging, and contractual requirements.
• Protect the rights, safety, and property of Prime Agent Systems, its customers, and others.

We will not use SMS consent to send categories of messages that are materially different from the categories disclosed when consent was collected.

Prime Agent Systems operates a Mixed SMS messaging program.

Individuals may separately choose whether to receive customer-care messages, promotional messages, both categories, or neither category through the designated Prime Agent Systems website chat.

The customer-care and promotional consent choices are separate. Selecting one category does not automatically provide consent for the other category.

SMS consent is voluntary and is not a condition of purchasing a product or service from Prime Agent Systems.

Depending on the consent provided, customer-care messages may include:

• Responses to website or chat inquiries.
• Follow-up concerning an existing inquiry.
• Consultation scheduling.
• Appointment coordination.
• Appointment confirmations and reminders.
• Customer-support communications.
• Service-related updates.

Depending on the consent provided, promotional messages may include:

• Prime Agent Systems service announcements.
• Special offers.
• Discounts.
• Limited-time promotions.
• Event promotions.
• Other promotional communications concerning Prime Agent Systems services.

Message frequency varies depending on the recipient's inquiries, appointments, services, interactions, and communication preferences.

Message and data rates may apply.

Reply STOP at any time to unsubscribe from the applicable SMS messaging program.

Reply HELP for assistance.

Assistance is also available by emailing hector@primeagentsystems.ca or calling +1 236-609-5612.

After a recipient replies STOP, Prime Agent Systems may send one final confirmation message acknowledging the opt-out request. No additional messages will be sent under that messaging program unless the recipient completes a new opt-in process.

To rejoin after opting out, the individual must begin a new interaction through the designated Prime Agent Systems website chat and complete the appropriate consent process again.

Opting out of SMS messages does not prevent an individual from contacting Prime Agent Systems by email, telephone, or another available method.

Prime Agent Systems may retain records of consent, communication preferences, messages, HELP requests, STOP requests, and related compliance activity when reasonably necessary to administer and document the messaging program.

Prime Agent Systems does not sell, rent, trade, transfer, or disclose mobile telephone numbers, SMS opt-in information, or SMS consent records to third parties or affiliates for their marketing or promotional purposes.

Mobile information and messaging consent are not provided to lead buyers, lead sellers, data brokers, advertising partners, or unaffiliated businesses for their own marketing.

Prime Agent Systems may provide limited mobile information to telecommunications carriers, messaging aggregators, customer relationship management providers, hosting providers, technical providers, and other subcontractors when reasonably necessary to operate, support, secure, and deliver the Prime Agent Systems messaging program.

Those providers may process the information only to perform services for Prime Agent Systems or as required by applicable law. They are not authorized by Prime Agent Systems to use mobile numbers, SMS opt-in information, or SMS consent records for their own marketing or promotional purposes.

Any other information-sharing provision in this Privacy Policy excludes mobile telephone numbers, SMS opt-in information, and SMS consent records from disclosure to third parties or affiliates for marketing or promotional purposes.

Consent to receive messages from Prime Agent Systems applies only to Prime Agent Systems. SMS consent cannot be sold, rented, transferred, or assigned to another business or organization.

Prime Agent Systems may use service providers for functions including:

• Website hosting and maintenance.
• Customer relationship management.
• Telecommunications and SMS delivery.
• Email delivery.
• Appointment scheduling.
• Analytics.
• Payment processing.
• Data storage.
• Cybersecurity.
• Technical support.
• Customer support.
• Other business operations.

These providers may process information only as reasonably necessary to perform services for Prime Agent Systems or as otherwise permitted or required by applicable law.

Service providers are not authorized by Prime Agent Systems to use mobile information or SMS consent information for their own advertising, marketing, or promotional campaigns.

Prime Agent Systems does not sell personal information or customer leads.

Prime Agent Systems does not sell or rent mobile telephone numbers, SMS opt-in records, or SMS consent information.

Prime Agent Systems does not operate as a consumer data broker or lead seller.

The website may use essential cookies, analytics technologies, performance technologies, and similar tools.

These tools may help us:

• Operate and secure the website.
• Remember basic website preferences.
• Understand general website usage.
• Identify technical problems.
• Protect the website from misuse.
• Improve website functionality and usability.

Visitors may be able to block or remove certain cookies through their browser settings. Blocking cookies may affect the operation of some website features.

Prime Agent Systems retains information only for as long as reasonably necessary for the purposes for which it was collected or to meet legitimate business, legal, contractual, tax, security, carrier, or compliance obligations.

Information may be retained to:

• Provide services.
• Respond to requests.
• Maintain business and transaction records.
• Document SMS consent and opt-out activity.
• Fulfil contractual responsibilities.
• Prevent fraud and abuse.
• Resolve disputes.
• Comply with applicable requirements.
• Enforce agreements.

When information is no longer reasonably required, Prime Agent Systems may delete, anonymize, or securely dispose of it, subject to applicable obligations.

Prime Agent Systems uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, storage system, or electronic transmission can be guaranteed to be completely secure. Prime Agent Systems cannot guarantee absolute security.

Prime Agent Systems is located in Canada.

Information may be processed or stored in Canada, the United States, or other jurisdictions where authorized service providers operate. Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction.

Subject to applicable law, individuals may contact Prime Agent Systems to:

• Ask whether Prime Agent Systems holds personal information concerning them.
• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion when legally available.
• Withdraw consent for future communications.
• Update communication preferences.
• Ask questions regarding privacy practices.
• Opt out of promotional email communications.
• Opt out of SMS messages by replying STOP.

Privacy-related requests may be sent to:

hector@primeagentsystems.ca

Prime Agent Systems will process requests according to applicable law and may need to verify the identity of the person submitting a request.

Certain records may need to be retained for legal, contractual, security, fraud-prevention, consent-record, or compliance purposes.

The Prime Agent Systems website and services are intended for businesses and adults and are not directed to children under 13.

Prime Agent Systems does not knowingly collect personal information from children under 13 through its website.

If we learn that personal information was collected from a child under 13, we will take reasonable steps to delete it when required.

The website may contain links to independently operated external websites or services.

Prime Agent Systems does not control and is not responsible for the privacy, content, security, or practices of those external websites.

Visitors should review the privacy policies of external websites before providing personal information.

Prime Agent Systems may update this Privacy Policy periodically to reflect changes in its practices, services, technology, or applicable requirements.

When the Privacy Policy is updated, the revised Last Updated date will be displayed at the top of the page.

Questions or requests concerning this Privacy Policy may be directed to:

Prime Agent Systems
Operated by PrimeAgentSystems
1140 Pendrell St
Vancouver, BC V6E 1L4
Canada

Telephone: +1 236-609-5612
SMS Number: +1 236-609-5612
Email: hector@primeagentsystems.ca
Website: https://primeagentsystems.ca